Health AI is an agentic AI health assistant designed to make health care easier by providing you with insights into your health, helping you understand your medical records, and seamlessly connecting you with licensed health care professionals when you need them. While Health AI can provide general answers to health-related questions without an individual’s medical information, it’s designed to be a personalized health agent that knows you and your medical history so it can provide more helpful responses and take meaningful action, including connecting you to the professionals, treatments, and account services you need to get and stay well.

 

AI application

Once you give permission to Health AI to access your health information, it can explain your lab results, diagnoses, and medical records, and it can provide more accurate, personalized answers to questions about your symptoms and medication. When you need professional care, Health AI connects you directly to One Medical providers through message, video, or in person. It can also help manage prescription renewals with Amazon Pharmacy or your pharmacy of choice, sending requests to your One Medical provider, and will provide relevant health care product recommendations from Amazon.com when you ask for them.

 

Health AI launched earlier this year exclusively for One Medical members in the One Medical app, and the response has been overwhelmingly positive—from patients and providers. We want to bring Health AI to even more people, so we're expanding access to Amazon.com and the Amazon app. We're rolling this out to customers starting today and will continue expanding availability in the coming weeks, with a goal of making it available to all U.S. customers soon. Customers can sign up now at the Amazon Health page.

 

What is the Health AI offer for Prime members?

As an introductory offer, eligible U.S. Prime members who use Health AI will receive up to five free direct-message care consultations with a One Medical provider for more than 30 common conditions. These covers cold and flu, allergies and acid reflux, pink eye and UTIs, erectile dysfunction and anti-aging skin care, hair loss, and more. That’s up to $145 in value that eligible U.S. Prime members can enjoy at no additional cost when using Health AI. This saves members money and time. Customers spend less time searching for appointments, driving to medical offices, and wondering about insurance copays, and more time feeling better.

 

The direct-message care treatments can be shared with family members as part of Amazon Family, which allows Prime members to share benefits with those in the same household. Prime’s discounted membership programs, including Prime for Young Adults and Prime Access, are also eligible for this offer, making health care more accessible to higher education students, young professionals, and income-verified customers. Terms apply.

While this introductory offer is only available to eligible U.S. Prime members, you do not need to be a Prime member or a One Medical member to use Health AI. Day or night, customers can connect with a provider through One Medical Pay-per-visit, through message or video, with unlimited follow-up messaging for 14 days after you receive your treatment plan.

If you use Health AI to conduct direct-message care outside of the introductory offer of up to five visits for Prime members, you pay $29 per Amazon One Medical Pay-per-visit telehealth visit or can purchase a One Medical membership for 24/7 virtual care. U.S. Prime members get One Medical membership for $99 per year (vs. $199 standard)—that's 50% off. Add up to five family members at $66 per year each (67% off the standard $199 fee).

 

 

Written by Prakash Bulusu, Chief Technology Officer, Amazon Health Services and

Andrew Diamond, Ph.D., M.D., Chief Medical Officer, Amazon One Medical