The new Health AI answers questions, explains health records, manages prescription renewals, books appointments, and more

Key takeaways

·        Amazon’s new Health AI agent can provide personalized health insights and guidance as well as take meaningful action including booking appointments and managing prescriptions to help you get and stay healthier.

·        Eligible Prime members using Health AI get free direct message care visits with a One Medical provider for any of 30+ common conditions.

Humans are inherently wired to care for one another. It’s what makes us human. Yet in our modern world, accessing that care has become complex. We believe the best health care is personal, connected, and available when you need it. But that's not the reality most Americans experience today.

 

We come to our shared mission to simplify health care from different backgrounds—Andrew has spent nearly two decades as a primary care physician, while Prakash has spent a career building software systems that serve millions of customers. Working together, we've watched the same frustrations play out. Patients delay care because of costs and confusion. 


They make health care decisions based on generic internet searches that ignore their personal health circumstances. They face weeks-long waits for appointments, repetitive paperwork, hurried appointments at inconvenient times, impersonal disconnected systems and apps, and a maze of insurance rules. When they do get care, they’re frustrated because they need to repeat their health history several times.


According to the American Academy of Physician Associates, nearly two-thirds of Americans feel overwhelmed by the health care system, and they wish their doctors had more time to understand their concerns.


We felt compelled to do something about it, and that’s where Health AI comes in.


 Written by Prakash Bulusu, Chief Technology Officer, Amazon Health Services and

Andrew Diamond, Ph.D., M.D., Chief Medical Officer, Amazon One Medical